Everything You Need to Know—

IPTV (Internet Protocol Television) is a system that delivers television content over internet networks instead of traditional terrestrial, satellite, or cable formats. It works by streaming video content through your internet connection to compatible devices, allowing you to watch live TV, on-demand content, and recorded shows.

To activate your IPTV key:
1) Log into your account dashboard
2) Navigate to 'My Services' or 'Activations'
3) Enter your activation key in the provided field
4) Select your preferred server location
5) Click 'Activate' and wait for confirmation

Your service will be active within 5-10 minutes.

Our IPTV service supports:
• Android devices (phones, tablets, TV boxes)
• iOS devices (iPhone, iPad)
• Smart TVs (Samsung, LG, Sony)
• MAG boxes
• Firestick/Fire TV
• Windows/Mac computers
• Dedicated IPTV apps like IPTV Smarters, TiviMate, and Perfect Player

Setup varies by device. Generally:
1) Download the recommended IPTV app
2) Open the app and select 'Add Playlist'
3) Enter your M3U URL or portal credentials
4) Configure EPG if provided
5) Save settings and refresh channels

Detailed guides are available for each device type in our knowledge base.

Your IPTV dashboard allows you to:
• View active subscriptions
• Download M3U playlists
• Access EPG links
• Manage multiple connections
• View expiration dates
• Contact support

Access it by logging into your account and selecting 'Dashboard' from the main menu.

Track your orders by:
1) Logging into your account
2) Going to 'Order History' or 'My Orders'
3) Viewing order status (Pending, Processing, Completed)
4) Checking delivery details and activation timelines

You'll also receive email notifications for order updates.

Registered users get:
• Order history access
• Faster future checkouts
• Subscription management tools
• Priority support

Guest checkout is faster for one-time purchases but doesn't provide account benefits. We recommend creating an account for better service management.

Update your profile:
1) Login and go to 'Account Settings'
2) Edit personal information, email, or contact details
3) Save changes

For password changes:
1) Go to 'Security Settings'
2) Enter current password
3) Set new password and confirm

You'll receive an email confirmation.

Access order history by logging in and selecting 'Order History' from your dashboard. Here you can view:
• Past purchases
• Order dates
• Payment status
• Subscription details
• Renewal dates
• Download invoices for your records

Common key issues:
1) Invalid key - check for typos
2) Already activated - contact support for reset
3) Expired key - purchase renewal
4) Server issues - try different server location

If problems persist, contact support with your order details.

To become a reseller:
1) Contact our sales team via email or support ticket
2) Provide business information and expected volume
3) Review and sign reseller agreement
4) Make initial credit purchase
5) Access reseller dashboard and start selling

Minimum requirements and volume discounts apply.

Set up affiliate links:
1) Login to affiliate dashboard
2) Navigate to 'Marketing Tools'
3) Generate custom tracking links
4) Use provided banners and promotional materials
5) Share links and track performance

Commissions are tracked automatically and paid monthly.

Reseller pricing offers volume discounts:
• 10+ subscriptions (15% discount)
• 50+ (25% discount)
• 100+ (35% discount)

Affiliate commissions:
• 20% for first 10 sales
• 25% for 11-50 sales
• 30% for 50+ monthly sales

Payments processed monthly via PayPal or bank transfer.

Client management tools include:
• Customer database
• Subscription tracking
• Renewal notifications
• Bulk activations
• Support ticket forwarding

Sub-reseller features:
• Multi-tier commissions
• Separate dashboards
• Independent client management while maintaining oversight

Dashboard sections:
1) Overview - earnings and click stats
2) Marketing Tools - links and banners
3) Reports - detailed analytics
4) Payments - commission history
5) Support - direct contact options

Real-time tracking updates every hour.

We accept:
• PayPal
• Stripe (credit/debit cards)
• Cryptocurrency (Bitcoin, Ethereum, USDT)
• Bank transfers
• Digital wallets

All payments are processed securely with SSL encryption. Some payment methods may have processing fees.

Apply coupons:
1) Add items to cart
2) Proceed to checkout
3) Look for 'Coupon Code' or 'Promo Code' field
4) Enter code exactly as provided
5) Click 'Apply' to see discount
6) Complete payment

Codes are case-sensitive and have expiration dates.

Common billing questions:
• Subscriptions auto-renew unless cancelled
• Invoices are emailed upon payment
• Refunds processed within 5-7 business days
• Failed payments pause service temporarily
• Pro-rated billing available for upgrades

Contact billing support for specific account questions.

Refund policy:
• 48-hour money-back guarantee for new customers experiencing technical issues
• Cancellations can be done anytime via dashboard
• Service continues until expiration
• No refunds for partial months unless service is completely non-functional
• Technical issues must be reported within 48 hours

Common errors:
• 'Authorization Failed' (check credentials)
• 'Connection Timeout' (internet/server issue)
• 'Playlist Not Found' (verify M3U URL)
• 'Maximum Connections Exceeded' (too many devices)
• 'Service Expired' (renew subscription)

Most issues resolve with credential verification or app restart.

Buffering solutions:
1) Check internet speed (minimum 10 Mbps)
2) Restart router and device
3) Try different server location
4) Close other internet-heavy apps
5) Use wired connection instead of WiFi
6) Clear app cache
7) Try different IPTV app
8) Contact ISP about throttling

Re-activation steps:
1) Login to dashboard
2) Go to 'My Services'
3) Find expired/inactive subscription
4) Click 'Reactivate' or 'Renew'
5) Complete payment if required
6) Wait 5-10 minutes for activation

If issues persist, contact support with order details.

For effective support:
1) Take screenshots of error messages
2) Note exact steps that caused the issue
3) Include device model and app version
4) Provide subscription details
5) Submit via support ticket system or email

Response time: 2-24 hours depending on issue complexity.